In the end, the Xfinity customer service confirmed that the service was not available. To repair, press the Xfinity and info buttons for 3 seconds and then follow the on-screen instructions. Re: Pairing my xfinity comcast remote to my roku TV The Rca Roku tv uses the same code as Tcl Roku tv, so try the Admiral codes also. Using the digit keys on the remote, enter the code shown in the CodeFinder tool found on this page. I have the same problem. Rest assured you have come to the correct place to work alongside of you each step of the way to find the correct path of resolution. It did not respond. Thank you for suggestions. Xfinity Mobile; Read More. I have a samsung tv. Just click on this link to send us a private message with your details: https://comca.st/3apNUff. When I press down on either the volume controls or mute button, the light just turns red. The most common issue with a remote control is the remote is NOT working with the TV.Whether you are using the remote that came with your TV or a universal remote you bought to control many devices, the issues can be remotes not responding and unresponsive remote controls.This troubleshooting guide will assist you in fixing common issues with your remote controls. If you're like us and still stuck with an Xfinity data cap because you're not in the Northeast, check out the ways you can get unlimited Xfinity data. Black Experience on Xfinity offers one-stop access to a collection of content that showcase the breadth of Black culture. Newsletter sign up. I have reset my remote 3 or 4 times for my TV and once I turn the TV off and back on the volume buttons again do not work. I connect it to my computer and I'm getting internet but when I connect my router to the modem theres no wifi signal. Hello! FCC Compliance Statement Not working? If we push the mic button it tells us "somethings not right, try again later". Did you try unpairing and then repairing to see if that solves it? When your Comcast remote is not working, it may just have dead or low charged batteries. I followed your repair instructions 3 times. With one or more dead batteries, none of the buttons work, and any LED on the remote won't turn on when you press buttons. We've paired, unpaired, paired again,  made two calls to Customer service totalling 1.5 hours with no resolution. Your Samsung Galaxy speaker is not working and you don't know why. Works fine. Other Roku tv brands that will use the Admiral code include Insignia, Onn, Westinghouse, Magnavox, Jvc, Sanyo, Philips. If we push the mic button it tells us "somethings not right, try again later". She can't seem to get the hang of using the guide or just entering the channel number. Turn The Speaker Volume All The Way Up No, but you can watch select Flex on-demand content with the Xfinity Stream app. I have tried resetting the tv box and re pairing the remote but it doesn't work. I have tried resetting the tv box and re pairing the remote but it doesn't work. Having issues with volume and mute not working with our Xfinity Voice remote would be frustrating and I know I would be reaching out as well if I was in your shoes too! "It ain't got no gas in it." after trying the button 3-4 times it then worked. Xfinity delayed its 1.2 TB data cap rollout for you until July 2021. This bug causes the e-sim setup page not to work as it should, and … Everything else like channels and buttons do work. Turn on your audio device and follow the steps below to set up your remote. Test the remote to confirm that it controls your TV Power and Volume functions as expected. Hello! last night I had problems on 2 set top boxes giving the same problem 'something's not right' and that 'off sound' from the remote. I brought that remote out to the living room and paired it with the tv out there (replacing the remote that wouldn't respond). Also to confirm, if you do have an XR15 remote, the repairing instructions @ComcastChad posted did not help to resolve this issue on your end? ... With so many people working from home they are taking advantage with their prices over $150. Reading you have already done the steps above we would love to investigate deeper with you and your equipment. The volume only works if I use another remote that is not meant for X1 but changing TV input. the remote is 'RF' (radio) paired to the set top box. The Xfinity Set-Top-Box will auto-detect your audio system. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. If your audio system not fully detected, a CodeFinder tool powered by QuickSet will assist in the setup process. Every other button works on my X-15 remote works.