Back in 1969, he looked around at all other hamburger joints and was like, “Nah. positive correlation between training Live stream and VOD not only help boost Wendy’s employee engagement and enhance inclusiveness, but also save the company valuable operational expenses. Single item at regular price. Effective, streamlined communications is critical to the successful training, aligning, and engaging of Wendy’s diverse workforce, which includes corporate staff, company-owned restaurant employees, and franchise teams. Looking ahead, both Wicks-Frank and Fauss-Johnson expect to introduce more interactive video to Wendy’s communications repertoire, encouraging users to engage with video content directly on screen. The Brightcove platform automatically formats multiple renditions of a single video file for multipoint distribution. Wendy's increased training Meanwhile, live stream video of Wendy’s general conventions, which have high physical attendance, garner over 500 off-site views. The Wendy’s Story. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. Because of that, it’s enabled us to reach a much wider audience,” says Wicks-Frank. Established in 1969, fast food innovator Wendy’s operates 6,650 restaurants across more than 30 countries. “To achieve that level of quality, we develop and train our employees to be successful in their positions and bring our brand vision to life.”, Yet Wendy’s existing learning “technology” was predominately paper-based. A Michigan Wendy's employee is out of a job after "power" soaking in a kitchen sink full of suds ... and so are his coworkers who helped post video of the bath on TikTok. Support for encrypted video and flawless streaming via the WeConnect private portal are just a few of the security features that give Wendy’s IT team peace of mind. “It's important to us that we distribute video in a secure fashion,” says Fauss-Johnson. Via WeLearn on Cornerstone Learning, Wendy’s offers 25 unique certifications. Today, Wendy’s delivers engaging, interactive and up-to-date training to more than 250,000 employees in 350 unique franchise organizations. Your food comes fresh, hot, and most of, safely handled and prepared while making sure you still receive the best service Wendy's has to offer. “Our training videos promote safe behavior and help to reduce the risk of accidents in our workplace,” notes Wicks-Frank. Using Cornerstone, the company is confident they’ll be able to seamlessly deliver learning opportunities to additional employees. These same videos are also uploaded to company’s learning management system (LMS). Wendy’s is committed to expanding its footprint both globally and across the U.S., which will require training thousands of new hires. Recently, five employee training videos from burger giant Wendy's resurfaced and they feature the best (or worst) of 1980s fashion and music. “We built WeLearn, our eLearning platform for restaurants, on Cornerstone Learning,” said O’Brien. So far, they’ve produced over 300 VOD assets, which are published to the WeConnect portal. “The videos are playing a big part of our overall training program.”. The Wendy's We Learn program is an online portal for employee training.The portal allows employees to log in with a secure username and password to access training materials, menus, customer service guidelines and orientation information.Wendy's launched an enhanced training program in 2013, as reported by Entrepreneur, to increase employee engagement, knowledge, … As video has become an integral part of employees’ professional development, Wendy’s has seen tremendous results in the way of training and education. “Videos are a great addition to our blended training approach,” says Tim Wicks-Frank, lead learning architect at Wendy’s. Analytics show that restaurants with employees that average 13 or more of these certifications outperform their peers. The latter event, hosted at Wendy’s corporate headquarters in Dublin, Ohio, covers the organization’s fourth quarter and cumulative year results, attracting over 700 views across the company, primarily servicing those who can’t be on-site. In fact, HR and operations teams have been heavily involved in creating short-form videos, typically three minutes long, that help explain new products, equipment management, and food preparation. Cornerstone is playing a role in that growth,” said O’Brien. Wendy’s partners with Brightcove to deliver video on demand (VOD) through the organization’s intranet portal, “WeConnect.” The portal, accessible only to Wendy’s corporate employees and franchise owners, features video communications announcing news, updates, and vital corporate information. Coley joined the Wendy’s family in 2007 as National Director of Operations Training and has been successively promoted through Operations and Human Resources leadership roles over the past 10 years. The Wendy's Equipment Training Program is designed to provide OEM approved training for equipment found in Wendy's restaurants. The Wendy's We Learn program is an online portal for employee training.The portal allows employees to log in with a secure username and password to access training materials, menus, customer service guidelines and orientation information. “We knew we had to evolve our learning strategy to meet the needs of our learners and franchisees, and more importantly, to have a greater impact on business results.”, The pursuit of a new learning strategy led Wendy’s to Cornerstone OnDemand. “We’re averaging 10,000 course completions in the system daily.” “Ninety-five percent of things we do are for our franchisees. Says Wicks-Frank, “It’s made it easy for us to distribute video for training purposes.”. Click Forgot your password? Within the Wendy’s system, there are restaurants that are Company-owned and operated, as well as restaurants that … In the 1980s, Wendy’s restaurants created a series of spectacularly hilarious employee training videos that each feature a different music genre from the era.